Mark (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} darkunderworld) wrote,@ 2008-03-31 21:36:00 |
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Ring Ring Ring Ring....
Talking about mobile phones in work the other day I realised that it was about a year since I got my last phone (sony k800i)
It's served me well but the joystick is getting less responsive and I am entitled to a new phone under contract.
So I called O2 and asked which phones I could get, only to be told that I was not allowed another phone, not only that but my contract would be cancelled soon.
The reasoning was that I am on an old tariff through work and I pay half price line rental.
Upset at this I asked to be put through to to cancellation department (retention department or something like that it's called, clearly as they don't want to lose you).
After telling them that I wanted to cancel my contract unless I could retain it with an upgrade phone and waiting for about 10 mins on hold I was told that I could have an 18 month contract (which wasn't ideal as I don't like signing into contracts for more than one year) with an upgrade to a free phone, I then said that I would think about it and call them back.
Looking on their website I saw that you could get the Nokia n95 1gb for free under contract, this has got a 5MP camera and flickr integration, which would be awesome, as well as other neat tricks.
I phoned them back, asked to be put through to cancellations again and told them that the last person I had spoken too had said that I could have a free phone, they confirmed that I would be able to get a free phone but only if I cancelled my discount and it had to be one of three phones they mentioned (which were crap).
I asked to speak to the manager therefore and thought I'd just be cheeky, just like I've heard about on television, If you threaten to leave they are much more likely to do deals with you.
After negotiating with the manager I told him that the N95 was avaliable on their basic packages and I'm sure they could give me that for free, even on my contract where that phone should be £90.
The manager came back after 5 minutes and said alright then, meaning I get to keep my discounted phone rate AND get a new Nokia N95 which should be with me in a matter of days!!!!
AWESOME!
Just looking forward to being able to upload to flickr directly (so long as it's cheap enough) and having a bigger screen w00t!!
Boring post probably but I IZ TEH HAPPY CAT <(^.^)>
http://reviews.cnet.com/smartphones/nok
Talking about mobile phones in work the other day I realised that it was about a year since I got my last phone (sony k800i)
It's served me well but the joystick is getting less responsive and I am entitled to a new phone under contract.
So I called O2 and asked which phones I could get, only to be told that I was not allowed another phone, not only that but my contract would be cancelled soon.
The reasoning was that I am on an old tariff through work and I pay half price line rental.
Upset at this I asked to be put through to to cancellation department (retention department or something like that it's called, clearly as they don't want to lose you).
After telling them that I wanted to cancel my contract unless I could retain it with an upgrade phone and waiting for about 10 mins on hold I was told that I could have an 18 month contract (which wasn't ideal as I don't like signing into contracts for more than one year) with an upgrade to a free phone, I then said that I would think about it and call them back.
Looking on their website I saw that you could get the Nokia n95 1gb for free under contract, this has got a 5MP camera and flickr integration, which would be awesome, as well as other neat tricks.
I phoned them back, asked to be put through to cancellations again and told them that the last person I had spoken too had said that I could have a free phone, they confirmed that I would be able to get a free phone but only if I cancelled my discount and it had to be one of three phones they mentioned (which were crap).
I asked to speak to the manager therefore and thought I'd just be cheeky, just like I've heard about on television, If you threaten to leave they are much more likely to do deals with you.
After negotiating with the manager I told him that the N95 was avaliable on their basic packages and I'm sure they could give me that for free, even on my contract where that phone should be £90.
The manager came back after 5 minutes and said alright then, meaning I get to keep my discounted phone rate AND get a new Nokia N95 which should be with me in a matter of days!!!!
AWESOME!
Just looking forward to being able to upload to flickr directly (so long as it's cheap enough) and having a bigger screen w00t!!
Boring post probably but I IZ TEH HAPPY CAT <(^.^)>
http://reviews.cnet.com/smartphones/nok
